Being in the service industry could mean that complaints are common. Would a consumer who is looking for a reputable utility company know where to check a company’s list of customer grievances?
South Carolina, like any other state in the United States, has several offices and agencies where consumers can check the complaints against any business. The Public Service Commission of South Carolina is only one of the places where a consumer can do that.
Better Business Bureau South Carolina
Better Business Bureau (BBB) advocates integrity and performance to create an ethical marketplace. Its website has a dedicated page for complaints logged by consumers in South Carolina. Know the business name and its location so you can do an advanced search. If it is registered in the BBB, you can click ‘Reviews and Complaints’ for its complaint history. You can also file a complaint at the site.
South Carolina Department of Consumer Affairs
Complaints against businesses must be directed to the Department of Consumer Affairs (DCA). You can browse its database through the ‘Licensee Lookup’ page and ‘Search Complaints tool’ on its website. DCA also encourages consumers to file a complaint against a business to help it discover illegal business practices while also ensuring consumer protection. Consumers can also file a complaint against a business.
Federal Trade Commission (FTC) Complaint Assistant
FTC also has a comprehensive database of business with complaints. The FTC Complaint Assistant helps in guiding consumers to respond to complaints against any company.
If a company does not give you the kind of service you expect, you can always minimize the risk when you observe due diligence. These are the three most important places to look at to check a company’s complaint history.